We are committed to delivering your order accurately, in good condition, and do our best for deliver parcel/packet on time.
Please note our shipping policy as follows:
- We currently deliver to all major cities, towns and villages across India.
- We make our best efforts to ship each merchandise in your order within 2-3 working days of the order. In the unlikely event that we are not able to ship your order completely within 3 days of the order, we shall inform you & as per your instructions and cancel the order, and also send you an email informing you about the same. In such cases, if u already paid than your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment.
- We ship on all week days (Monday to Saturday), excluding Sunday or any public holidays.
- Typically all major city deliveries are completed within 3-5 days post shipment and In rural area (like; village and other area where courier partner failed in parcel delivery) deliveries are completed within 7-8 days post shipment, excluding the date of shipping.
- To ensure that your order reaches you in the fastest time with good condition, we only ship through reputed courier partners (FedEx, DTDC , FirstFlight and Speed Post(India Post)).
- While we shall endeavor to ship all merchandise in your order together, this may not always be possible due to merchandise characteristics, or availability.
- If you believe that the merchandise is not in a good condition, or if the packaging is tampered with or damaged, before accepting delivery of the merchandise, please refuse to take delivery of the package, and call our Customer Care or mail us at firstname.lastname@example.org mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- An email and SMS will be sent to you containing Shipping Confirmation and Tracking Number of your order on shipment of your order.
- A confirmation phone call will be made to customer for Cash on Delivery(COD) orders. No confirmation phone call will be made for prepaid order.
- If there are any changes in shipping address or Cancellation , it has to be informed to shop.ssgcp.com customer care team.
- For orders placed to shop.ssgcp.com, shipping charge of ₹40 is applicable. If you prefer for COD (cash on delivery) than ₹50 extra will be charge as COD charges.